Opening
Updated as of January 5, 2018
Paula Deen’s Family Kitchen and its affiliates and subsidiaries (“Paula Deen’s Family Kitchen,” “we” or “us”) value your privacy. For a list of many of the Paula Deen’s Family Kitchen companies, see the end of this Privacy Policy (the “Policy”). In this Policy, we describe how we collect, use, and disclose information that we obtain about users (“Users”) of our websites (each a “Site” and collectively the “Sites”), our mobile applications (each an “App” and collectively the “Apps”), and the services available through our Sites and Apps (each a Services and collectively the “Services”). This Policy will apply to each Paula Deen’s Family Kitchen Site or App that displays it; it does not apply to any websites, webpages, or mobile apps that are run or owned by any franchisees of one of the Paula Deen’s Family Kitchen companies, or any other third party.
By using any of our Sites, Apps or Services, you agree that your personal information will be handled as described in this Policy. Your use of our Sites, Apps, and Services, and any dispute over privacy, is subject to this Policy, our website Terms and Conditions and the terms and conditions for each Site, App or Service.
Information We Collect About You
We collect information directly from Users, such as when they sign up to receive special offers or information from us, sign up for our rewards programs, download franchise kits, or register for an account with us. We also collect certain information automatically through Users’ use of our Sites, Apps and Services.
Information We Collect Directly From You
You can browse our Sites and our Apps, without registering or submitting your personal information to us. However to use certain Services (e.g., to sign up for rewards programs, enter contests, make a purchase or request a franchise kit from us), you must register with us or otherwise provide us with your name and other information. We may also collect information that you enter on our Sites or Apps or provide to us in any other ways, such as through email or forms on our Sites or Apps. The type of information that we collect from you depends on your interaction with our us and your use of our Sites, Apps and Services, but may include: full name, mailing address, billing address, email address, payment information (if you make a purchase), location data, and any other information that you choose to provide.
Other Information about Your Activities and Interactions
We collect information from you when you submit a review, comment or other content to our Sites or Apps or on our social networking pages, and when you contact us. In addition, we track when you like us or share our content through Facebook, Twitter or other social networking platforms. Blogs on many of our sites are hosted by WordPress (to review their privacy policy, click here), or other third parties.
Information from Third Parties
We may collect lead information from third parties, including name, contact and other information. We also may collect information about any comments or reviews you post about us on third party sites.
Your Location
Our Apps may access and collect your geolocation information (with your permission), and our Sites may also track and collect your location information.
Other Information We Collect Automatically
We may automatically collect the following information about your use of our Sites and Apps through cookies and other technologies: log files; domain name; browser type and operating system; page views and related activities; IP address; the length of time you use our Sites, Apps and Services; access date and time; browser type; device ID or other mobile or app identifier; domain name; and referring URL. We may combine this information with other information that we have collected about you. Please see “Our Use of Cookies and Other Tracking Mechanisms” section below for more information.
How We Use Your Information
We use your information, including your personal information, for the following purposes:
- To provide our Services to you, to communicate with you, to respond to your inquiries, and for other customer service purposes.
- To process your orders or purchases.
- To make recommendations to you, to tailor the information that we send or display to you, to offer location customization, and to otherwise personalize your experiences.
- To send you targeted advertising, on our Sites, in our Apps, or on third party websites.
- For marketing and promotional purposes, such as to send you news and newsletters, special offers and promotions, or to otherwise contact you about information we think may interest you.
- To better understand how Users access and use our Sites, Apps and Services, in order to improve them, respond to User desires and preferences, and for other research, marketing and analytical purposes.
Special Notice to California Residents
California residents may request a list of certain third parties to which we have disclosed personally identifiable information about you for their own direct marketing purposes. You may make one request per calendar year. In your request, please attest to the fact that you are a California resident and provide a current California address for our response. You may request this information in writing by contacting us at [email protected]. Please allow up to thirty (30) days for a response.
Mobile App Users
If you download or use any of our Apps, and you agree to share your location information with us and receive push notifications from us, we will use your location information to send you customized notices, offers, and coupons. You can later opt out of push notifications or of sharing your location information. If you use an Apple iOS device, you can disable push notifications by turning them off for App you are using within the “Notifications Center” under the “Settings” menu; you may disable location information for an App by going to “Settings,” “Privacy,” and then “Location Services,” and turning off sharing for the particular App. For Android users, you can turn off these notifications through the Menu settings within our App.
User Generated Content
Any content you post to our Sites, Apps or social networking pages (“User Generated Content”), may be available to all Users, and we cannot prevent such content from being used in a manner that violates this Policy, the law, or your personal privacy. We may review such User Generated Content, remove it, or combine such User Generated Content with other information we have collected about you and use it as described in this Policy. All User Generated Content is subject to our Terms and Conditions and the User Generated Content Terms and Conditions.
Testimonials
We display personal testimonials of satisfied customers on our Sites, in addition to other endorsements. With your consent, we may post your testimonial along with your name. If you wish to update or delete your testimonial, you can contact us at [email protected].
Third-Party Links and Plug Ins
Our Sites and Apps may contain links to third-party websites. Any access to and use of such linked websites is not governed by this Policy, but instead is governed by the privacy policies of those third-party websites. We are not responsible for the information practices of such third-party websites.
Access To My Personal Information
You may modify certain personal information that you have submitted to us. If you wish to correct or delete any information you have provided to us, you may contact us by email at: [email protected]. Please note that copies of information that you have updated, modified or deleted may remain viewable in cached and archived pages of the Sites or App for a period of time, and we may maintain records in our systems of this information as well.
What Choices Do I Have Regarding Use of My Personal Information?
We may send periodic promotional or informational emails to you. You may opt-out of such communications by following the opt-out instructions contained in the e-mail. Please note that it may take up to 10 business days for us to process opt-out requests. If you opt-out of receiving emails about recommendations or other information we think may interest you, we may still send you e-mails about your account or any Services you have requested or received from us.
Children Under 13
Our Services are not designed for children under 13 years. If we discover that a child under 13 years has provided us with personal information, we will delete such information from our systems.
Security
We have taken steps to help protect the information we collect about you from loss, misuse, unauthorized access, disclosure, alteration, and destruction. However, no data security measures can guarantee 100% security.
Contact Us
If you have questions about the privacy aspects of our Sites, Apps or Services or would like to make a complaint, please contact us at [email protected].
Changes to this Policy
This Policy is current as of the “Updated as of” date set forth above. We may change this Policy from time to time, so please be sure to check back periodically. The modified Policy will be effective immediately upon posting and you agree to the new Policy by continuing your use of the Sites, Apps and Services. If we make any changes to this Policy that materially affect our practices with regard to the personal information we have previously collected from you, we will endeavor to provide you with notice in advance of such change by highlighting the change on our Sites.
